Communications
and Multimedia

Future Skills Framework Report

Preface by

The Chairman

Success of this Framework lies in its adoption and outcomes it delivers

The Framework supports employers in workforce planning and capability development, provides education and training institutions with clearer direction in aligning programmes to industry needs, and enables workers and students to better prepare for future career opportunities.

Tan Sri Mohamad Salim bin Fateh Din | Chairman

Malaysian Communications and Multimedia Commission (MCMC)

Section 1:

Executive Summary

As Malaysia’s Communications and Multimedia (C&M) sector evolves through rapid technological advancement and market transformation, workforce requirements are being fundamentally reshaped.

Driven by forces such as Artificial Intelligence (AI) adoption, widespread digitalisation and the transition to a green economy, the sector is moving towards more automated, data-driven and sustainable ways of working.

The report identifies a wide range of emerging skills and capabilities needed across the C&M sector to support this transformation.

Job Roles

Identifying job roles across Telecommunication, Broadcasting and Postal and Courier, clarifying responsibilities, expectations and functional interdependencies.

Future Skills

Defining the capabilities required to perform each job role effectively, aligned with evolving technological, regulatory and market demands.

Career Mobility

Mapping vertical progression within job clusters and lateral mobility across related functions to strengthen workforce adaptability.

Moving Forward

Exploring the current state of upskilling across the C&M sector, stakeholder recommendations to leverage the FSF, as well as the sectoral outlook for the next 10 to 15 years.

Section 2:

Sectoral Overview

Having outlined the C&M sector’s potential areas of focus and the capabilities required to future-proof industry players, the next step is to examine the operational and market demands shaping each subsector. These conditions influence how organisations respond to change and determine which workforce capabilities they prioritise.

The following sections therefore explore the trends affecting the telecommunication, broadcasting, and postal and courier subsectors to clarify how workforce requirements are evolving across the C&M sector.

Telecommunication delivers nationwide digital connectivity, enabling voice, data, and broadband services essential to the general public, businesses and government.

Broadcasting provides television, radio and digital content services, combining creative production with rapidly evolving multi-platform distribution.

Postal and Courier underpin logistics and last-mile delivery, increasingly enhanced by automation and e-commerce expansion.

Section 3:

Job Roles and Future Skills

While the C&M sector shares common workforce trends, each subsector has distinct workforce needs shaped by its operational focus, level of specialisation and pace of digital transformation.

These differences shape the job roles and future skills needed across telecommunications, broadcasting, and postal & courier services.

Segments

Major operational areas directly involved in delivering the sector’s services to customers and stakeholders

Job Clusters

A group of job roles with similar responsibilities within a segment

Job Roles and Future Skills

A specific position with defined tasks, responsibilities and required set of prime and power skills

Section 4:

Career Mobility

Upon completion of mapping the job roles across the C&M sector and the future skills required to perform them, the next critical step is to assess talent progression and transitions across these job roles over time. Career mobility therefore forms a critical component of the FSF.

It translates static job role and future skill definitions into career mobility options, clarifying how individuals can advance within clusters, transition across related functions, or move across sectors where capabilities are transferable.

Mobility Pathways

Within Cluster

Lateral and vertical movement of job roles within a job cluster

Within Segment

Lateral movement between job roles within the same segment

Within Subsector

Lateral movement between job roles within the subsector

Across Sector

Lateral movement between job roles from a subsector to another sector or subsector

Section 5:

Moving Forward

With the C&M sector’s workforce requirements, covering job roles, future skills and career mobility options, now established and the realities of current upskilling practices understood, the next step is to apply these insights in a structured manner. This section outlines how stakeholders can operationalise the FSF within their respective contexts to guide training priorities, align programme design, and support more effective capability development across the C&M sector.

Government and Regulators can identify workforce gaps and implement targeted policies and upskilling initiatives.

Industry Players can identify current and future skill needs to guide talent planning, training, and reskilling programmes.

Academic Institutions can align curricula and research with industry needs to ensure graduates develop relevant competencies.

Training Providers can design modular, role-specific programmes focused on emerging skills and continuous workforce development.

Workforce can gain a clear understanding of career mobility and identify opportunities to develop skills, address capability gaps, and advance professionally.

Section 6:

Appendices

Explore the supporting details behind the Communications & Multimedia Future Skills Framework, including the methodologies, job roles, future skills and additional findings that inform the framework.

Communications
and Multimedia

The Chairman